Policies
If you have any questions on our policies, please email us at: CustomerService@WorkBootPlanet.com. We would be delighted to help. Just click below to get directly to the section that interests you.
Warranty
Over 114 years, our supplier, Weinbrenner Shoe Company, has built a tradition of quality, and a reputation for value, innovation, and craftsmanship. Our footwear products are functional, responsive to your needs, and of the highest quality, reflecting the talents of the finest craftsman. As a demonstration of Weinbrenner's commitment, they have implemented a Quality Management System which conforms to the rigorous requirements of the International Standard ISO 9001:2000.
Weinbrenner and Work Boot Planet stands 100% behind the quality, workmanship, and materials used in their products. Weinbrenner Quality Control Department will determine if there is evidence of defective quality. If you have a suspected quality problem, please see the Returns and Exchanges section below for details.
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Shipping and Handling Policies
We only charge $5.00 to cover shipping and handling costs when you select our preferred shipper FedEx Ground Service (1-5 business days to the 48 contiguous states, 3-7 business days to Alaska or Hawaii). However, Shipping is free when you order 2 or more pairs (via FedEx Ground). We offer a variety of additional options including: 3 day, 2 day, and overnight FedEx. United Parcel Service (UPS) is also available. We work hard to ensure that your purchase arrives as quickly and safely as possible.
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Returns and Exchanges
As we stated above, Work Boot Planet and our suppliers stand 100% behind the quality, workmanship and materials used in their products.
We will accept returns within 30 days of product receipt. Unless there is a defect, the product must be unworn, clean and in showroom condition. We encourage you to try them out on carpeting in your home to avoid wear and to ensure they fit properly. If the product shows signs of wear, we can only provide a return / exchange if there is a quality defect in the product.
To return your purchase you must first obtain a Return Merchandise Authorization (RMA) number. You can do this by phone through our customer service department. Within one business day after receipt of the RMA request, the RMA number and instructions for returning the product will be sent to your email address. The RMA number must be included with the returned product. If it is not included, the shipment may be refused.
Shipping Charges: You are responsible for the cost of shipping the product back to us for exchange. If the product turns out to be defective, we will refund to you $5.00 to cover the return shipping. We strongly encourage you to use a shipping service that provides detail tracking and insurance coverage of your package. We recommend FedEx or UPS. We will not be responsible for lost shipments. The cost of shipping the replacement product to you is your responsibility and will be charged to your credit card. Your request for an exchange is also your authorization for us to charge your account for these charges.
If you are not exchanging but simply returning the product for a refund, once the Quality Control Department determines that the product is in "new condition" and can be returned to inventory, then we will process a credit to your account for the total of your purchase price and tax.
Exchange for defective product. When the Quality Control Dept. receives your boots, they will inspect the products and a determination will be made. If the boots are defective, a replacement or credit will be issued, based upon the amount of wear the product has received. Credit will not be issued for: abused footwear, excessive wear, lack of a legitimate defect in material or workmanship.
Exchange for a different size or model. After the quality Control Dept. clears your boots for return to inventory, the replacement will be sent out immediately. If the replacement model is lower priced than the model you returned, a refund will be made. If the replacement is higher priced, you are authorizing us, by this Exchange Request, to charge your credit card for the additional amount for the replacement model.
To complete a request for an RMA, please visit our Returns and Exchanges page.
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Privacy Statement
For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or email address. We collect the email address of those who communicate with us via email, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our Web page, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes.
We do not sell mailing lists or personal information to anyone else for any purpose whatsoever.
If you do not want to receive email from us in the future, please let us know by sending an email, calling or writing, and telling us that you do not want to receive email from our company. When we receive your request, your name will be removed from our email list.
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Terms of Use Statement
You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
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