Returns and Exchanges
You can initiate a return or exchange of your purchase by calling our Customer Service Department at (615) 380-2066, M-F 9 am - 5 pm (EST). When you call, we will need the following information (as used on your order):
- Your order number
- Your name
- Shipping address
- Your phone
- Your email Address
- Whether you are returning a product for a refund or exchanging for a different size or model.
- Description of the issue.
Once you have supplied the above information, we will contact the manufacturer/distributor for an RMA number. You will need this before returning your product. We will then send you an email with the RMA number and instructions for return of your product.
We are including a copy of our complete Return and Exchange Policy here for your information.
Work Boot Planet and our suppliers stand 100% behind the quality, workmanship and materials used in their products.
We will accept returns within 30 days of product receipt. Unless there is a defect, the product must be unworn, clean and in showroom condition. We encourage you to try them out on carpeting in your home to avoid wear and to ensure they fit properly. If the product shows signs of wear, we can only provide a return / exchange if there is a quality defect in the product.
To return your purchase you must first obtain a Return Merchandise Authorization (RMA) number. You can do this by phone through our customer service department. Within one business day after receipt of your RMA request, the RMA number and instructions for returning the product will be sent to your email address. The RMA number must be included with the returned product. If it is not included, the shipment may be refused.
Shipping Charges: You are responsible for the cost of shipping the product back to us for exchange. If the product turns out to be defective, we will refund $5.00 to you to cover the return shipping. We strongly encourage you to use a shipping service that provides detail tracking and insurance coverage of your package. We recommend FedEx or UPS. We will not be responsible for lost shipments. The cost of shipping the replacement product to you is your responsibility and will be charged to your credit card. Your request for an exchange is also your authorization for us to charge your account for these charges.
If you are not exchanging but simply returning the product for a refund, once the Quality Control Department determines that the product is in "new condition" and can be returned to inventory, then we will process a credit to your account for the total of your purchase price and tax.
Exchange for defective product. When the Quality Control Dept. receives your boots, they will inspect the products and a determination will be made. If the boots are defective, a replacement or credit will be issued, based upon the amount of wear the product has received. Credit will not be issued for: abused footwear, excessive wear or lack of a legitimate defect in material or workmanship.
Exchange for a different size or model. After the quality Control Dept. clears your boots for return to inventory, the replacement will be sent out immediately. If the replacement model is lower priced than the model you returned, a refund will be made. If the replacement is higher priced, you are authorizing us, by this Exchange Request, to charge your credit card for the additional amount for the replacement model.